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FAQ's
Returns & Exchanges
We get that things don’t always go according to plan, and that’s why we’re here to make it a breeze for you. Whether you’re swapping out for a different size or color, or just returning something that didn’t quite hit the mark, we’ve got yer’ back. Our aim is to make sure you’re happy with every purchase, plain and simple.
- Proof of purchase is required.
- We accept returns of unworn and unwashed items within 30 days of the order date.
- While we encourage you trying things on, please note that if they have been ridden in and/or worn outside, we cannot accept them for return.
- When returning items, please ensure they are proper-ishly folded in their original packaging.
- Clearance/final sale items are only eligible for exchange.
- Gift cards are not eligible for return.
- Items damaged due to misuse, neglect, improper handling, or your fuzzy sidekick .
- Items displaying excessive wear and tear or signs of abuse.
- Items lost or damaged due to natural disasters, fire, or unforeseen accidents.
- Items with missing or altered labels, or brands not originally sold by us.
- Individual items from multipacks returned separately.
- Items contaminated or excessively soiled beyond reasonable expectations.
- Returns due to personal circumstances, such as weight changes, unrelated to product functionality.
- Abuse of our return policy on multiple occasions.
Nope. But, customers are responsible for return shipping costs. If you opt for an exchange, we’ll cover the bill for the shipping costs of the products coming back to you.
Please process each return separately through the return portal and use the corresponding label for each item. If you decide to combine multiple orders in one package, please inform our team before sending it back.
Returns and exchanges must be initiated using on our Contact Us page. Failure to do so will result in our warehouse being unable to process the return, and refunds will not be issued.
If you initiated an exchange through our Contact Us page we’ll do our best to get your new item will be shipped as soon as your returned item receives its initial scan by the carrier.
| Item details | Refund | Store Credit | Exchange |
|---|---|---|---|
| Full priced item returned within 30 days | |||
| Full priced item returned outside 30 days (up to 60 days) | |||
| Sale item (within 30 days) |
* Excluding sale items marked as ‘Final Sale’
We can’t accept returns or exchanges for:
While the timing depends on your bank, refunds are typically processed shortly after your item is returned to our warehouse. You can usually expect to see the refund reflected in your account within 4-7 business days.
If it has been more than 15 business days from when your return was received, please reach out to us and we’ll get things figured out.
